Shipping and Returns
US SHIPPING POLICY
- We ship via USPS on the next business day after receiving an order. We are closed on weekends and federal holidays. The buyer will receive an email with a tracking number once the order has shipped.
- Domestic shipping prices are as follows for custom grillz
- USPS Standard - 2-6 days $30.00 (Average 7 day total)
- USPS Expedited - 1-3 days $75.00 (Average 5 day total)
- USPS Overnight- $150 (3 day full process)
- On all Sezzle partner orders we recommend you select Expedited 1-3 service.
- Average turn around time is 5 - 7 days on custom orders
- The buyer must provide a valid shipping address. Packages that are returned back to us due to an invalid address can be reshipped at customers’ expense or refunded less the shipping charges.
RETURNS & REFUNDS POLICY
- At Atown Grillz customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please contact us and we will be happy to work with you to resolve any issues with your order.
CUSTOM GRILLZ (MADE TO ORDER):
- Customers are responsible for providing us with a good mold impression. Our grillz are custom made to exactly fit the impressions we receive from you. Please contact us for facetime or zoom instructions to take mold.
- Before we make your grillz, you can request a refund within 5 days of your purchase.
- If you chose to cancel your order before sending back your molds, you will be refunded minus the shipping cost and $25 per mold kit set.
- If you chose to cancel your order after sending back your mold impressions but before the production has began, there is a 30% cancellation fee deducted from your refund. Shipping fees are non-refundable.
- All sales on custom-fitted grillz are final once we begin production. Upon receiving the completed custom grill, you have 3 days to notify us of any fitting issues or defects. We provide one free adjustment within this period. Additional adjustments will incur a $70 fee, which includes another mold kit sent to you with shipping and insurance.
- Free adjustments are not available for any handset iced out grillz. Each piece is custom made to order based on the impressions.